When you are not wearing your jewelry, it is best to store it in its original case or pouch, avoiding contact with other pieces of jewelry to protect it from any rubbing, knocks or scratches.
In the case of a chain, we advise you to fasten it and lay it flat to prevent kinks and knots.
In order to maintain the beauty and brilliance of your jewelry, always handle it with the utmost care.
Try to avoid knocks and drops, and always remove it during activities that could subject it to intense rubbing and friction.
Avoid contact with water (especially salt water), sand, cosmetics, perfumes, detergents and any corrosive products that could cause irreparable damage to the precious metals, gemstones and pearls. Similarly, sources of intense heat and sudden changes in temperature should be avoided.
For solitaire rings and Pain de Sucre rings, please ensure you never remove your ring by tugging on the central stone or cabochon.
We advise you to have your jewelry checked regularly in a FRED boutique or an authorized FRED retailer, particularly if your jewelry is set with gemstones, to ensure that the diamonds and gemstones are securely held in place.
In the case of a solitaire ring, we recommend that you have the prongs/claws of the setting checked every four to five years, and immediately in the event of a knock.
Regarding our interchangeable creations (Pain de Sucre, Force 10, and Chance Infinie), we recommend having your jewelry checked every year.
You can enhance the shine of your jewelry by rubbing it with a soft, dry cloth. If you wish to clean your jewelry, you can place it in soapy water (PH neutral soap) and gently clean it with a soft brush to remove any impurities, then rinse in clean water and dry carefully using a soft cloth. This advice does not apply to jewelry with pearls or emeralds; you will find specific care instructions below: EVERYTHING YOU NEED TO KNOW ABOUT GEMSTONES
Maison FRED offers a wide range of interchangeable colored cables for the Force 10 and Chance Infinie bracelets. The cables are made of steel or corderie.
The colored steel cables will develop a patina, meaning the color will change as they are worn. How quickly this happens depends on how often you wear your jewelry. This is a natural, inevitable and irreversible aging process that is not covered by the warranty. A cable whose color has changed cannot be recolored.
Whether the cables are made of steel or nylon rope, we recommend that you follow the same precautions as for any other FRED jewelry to avoid accelerating normal wear and tear.
Every piece of jewelry we create captures a precious moment, a memory that is dear to you.
To make these occasions even more memorable, FRED is delighted to offer you the chance to fully personalize your jewelry with our bespoke engraving service.
Our team is committed to producing your engraving (subject to feasibility) whilst adhering to the technical specifications and aesthetic style of your design.
The size of your message will be carefully tailored to the design of your jewelry, so as to preserve its beauty. Personalized engraving is available free of charge for any jewelry purchased within three months.
After this period, a fee of €100 inclu. VAT will be applied to this service.
FRED can re-size (i.e. shorten or lengthen) your jewelry so that it fits perfectly and ensures optimal comfort when worn.
We are pleased to offer you the first re-sizing service free of charge within three months of purchasing your jewelry. This service includes re-sizing necklaces and bracelets (by up to 4 cm), as well as re-sizing rings (subject to technical feasibility). After three months, or for any re-sizing adjustment exceeding 4 cm, alterations will be charged at €180 inclu. VAT plus the cost of any parts and/or metal.
A specific pricing structure will apply to link bracelets.
With regard to earrings, to ensure maximum comfort and a secure fit, the fastening system can be carefully adjusted to suit your preferences. This service is provided subject to technical feasibility.
To maintain the brilliance and original condition of your jewelry, we recommend visiting a FRED boutique once a year.
Our experienced experts will carry out a thorough inspection of your jewelry.
Depending on the condition of your jewelry, our experts may suggest ultrasonic cleaning or polishing to remove superficial scratches.
For white gold, rhodium plating is included to restore its full luster.
Every procedure is followed by a thorough inspection to ensure that the gemstones are securely set and the fastening system is working properly, so as to preserve the luster and beauty of your jewelry.
Maison FRED is delighted to offer you a free jewelry cleaning service. A fee of €150 inclu. VAT will apply for polishing.
If your jewelry has been knocked or is showing signs of damage, we advise you to stop wearing it at once.
Please take it to one of our boutiques or an authorized FRED retailer so that our experts can examine it without delay.
Following an examination of your jewelry, you will be given a quote. Once we receive your approval, our expert jewelers will replace any missing components and/or repair any damaged parts to restore your jewelry to its original condition and luster.
For older pieces, FRED’s restoration service offers to restore their original brilliance.
Our jewelers in Paris — drawing on their expertise and our extensive archives — work with the utmost skill to restore your jewelry to its original condition.
This service is subject to an individual quote.
To certify the authenticity of your FRED jewelry, our experts conduct extensive research in our archives and meticulously analyze your jewelry. Where applicable, this process culminates in the issuance of a FRED certificate of authenticity, confirming the successful completion of this expert assessment.
A fee of €1500 inclu. VAT will be applied to the authentication service.