SERVICES & CONTACTS
to choose the best jewellery for you.
Delivery and return are offered.
We deliver to Europe. For any other destination, we invite you to contact our customer service here.
• Your order is prepared within 2 business days following the confirmation of your order.
• Delivery in Ile-de-France is made by appointment
• For other destination, delivery is made within 3 to 5 business days following the tracking email for your order.
FRED takes all necessary measures to ensure the safety of its customers and employees. We guarantee the safety of the preparation and delivery of your order.
Do you want to make a return? Log into your account to make your request and you will receive your prepaid return slip.
For the customisables, return only the piece you wish to return.
We do not propose exchange. For a new size, another model or another color, we invite us to place a new order on the site.
FRED agrees to reimburse you within 14 days from the date of receipt of your order, any product that does not satisfy you. Provided the returned products are incomplete, damaged, soiled or in any other state that reasonably suggests that they have been worn.